Personal Data Processing Policy

Who we are

Lădița Românească is the trade name of IONESCU R. E. PFA, with headquarters in Bucharest, Str. Dimitrie Anghel no. 1, serial number in the Trade Register F40 / 876/2018, unique fiscal identification code 39247732, bank account RO45 INGB 0000 9999 0889 2188 opened at ING Bank, Office Nerva Traian, e-mail address and telephone number 0729 712 714.

How we collect your personal data

Personal data can be collected or accessed in the following ways:

- directly from you, from the data filled in by you on the site;

- observed by us when browsing the site (cookies, IP, site navigation, etc.).

Data provided by you directly

As a visitor, you do not have to provide personal data to use the site. However, in order to use the online store, you will need to provide us with your name, address, and other personal information necessary to purchase the products.

Personal data provided by visitors expressly and voluntarily which are collected through the site:

- when creating the account

The site uses a form through which you can create an account, which includes fields such as first and last name, email address and password, with the option to check this option when creating the account.

We process this data based on the legal basis of the execution of a contract with users, in order to allow you to easily log in to the site and place orders. This data will be kept for the duration of the user account, until the user deletes / deactivates the account.

- when placing an order

When you place an order through the site, we will also ask you for details on the delivery address, phone number, payment information.

We process this data based on the legal basis of the execution of a contract with users, to ensure the processing of orders and their delivery to you, to communicate with you about orders, to collect payments and make refunds, to provide assistance and customer support, to prevent and detect fraudulent acts and to keep you informed about our services. This data is stored for the duration of your account or, if we have a legal obligation to keep certain data for a period of time, for the duration of the legal obligation.

Data accessed when using the site

The site collects certain information automatically. The information may include Internet Protocol (IP) addresses, the region or general location where your computer or device accesses the Internet. We do not use this data.

Your visit to the site may place cookies strictly necessary for the operation of the site. We use such cookies strictly necessary because they are essential for the proper functioning of the site, being set on your device when accessing the site or following the actions performed on the site, as appropriate. You can set your browser to block cookies, but in this case certain sections of the site will not work properly. For example, blocking cookies may prevent you from shopping online, logging in to your account, or you can't find what you added to your shopping cart.

Disclosure to third parties

We may partially disclose your personal information when strictly necessary to be known to the following categories of third parties:

- to the courier companies, to which we disclose the name and surname, the delivery address and the telephone number, strictly for the purpose of delivering the order.

- the companies involved in the operation of the site.

- other entities or persons such as public authorities and institutions, accountants, auditors, lawyers and other external professional consultants, when required by law to disclose them.

We may also disclose your personal information to third parties:

- if you request or authorize this;

- persons who prove the legal authority to act on your behalf;

- if we sell any activity or assets related to the site to which you subscribe, we may disclose your personal information to the buyer of that activity or assets, to ensure that the activity continues as a functioning enterprise.

Restrictions on the use of personal information by recipients

Any third parties with whom we choose to share your personal information in accordance with the above are limited (by law and contract) in their ability to use your personal information for the specific purposes identified by us. We will always ensure that any third parties with whom we choose to share your personal information are subject to data protection and security obligations in accordance with this Personal Data Protection Policy and applicable laws. However, for the avoidance of doubt, this may not be applicable where disclosure is not our decision. Except as expressly set forth above, we will never share, transfer or rent any of your personal information to any third party without your notice and, where applicable, without your consent.

Your rights

As a person concerned, you have certain legal rights regarding the personal data we collect from you:

- the right to withdraw consent

Just as you have consented to the processing of your personal data, you may withdraw your consent at any time. You can request this from us at any time.

- the right to rectification

You can benefit from the rectification of personal data concerning you. You can edit your name, phone number, email address, delivery address, billing information associated with your account through the site menu.

- the right to access

You may ask us for information about the personal data we keep about you, including information about the categories of personal data in our possession or control, what they are used for, where we collected them, if not directly from you, and to whom they have been disclosed, if any. We will provide you with a copy of your personal data upon request.

- the right to delete data

You have the right to ask us to delete the personal data we process about you.

- the right to file a complaint

You can make a complaint to the data protection authority:

The National Supervisory Authority for the Processing of Personal Data

Address:  B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, cod poștal 010336, București, România

Telephone number:  +40 318 059 211; +40 318 059 212

Fax:  +40 318 059 602


For your attention

We will try to resolve your request within 30 days, which may be extended for specific reasons related to a particular legal right or the complexity of your request. In all cases, if this period is extended, we will inform you of the duration of the extension and the reasons that led to it.

To exercise your legal rights, please contact us in writing at the contact details provided in the Contact section.


IONESCU R. E. PFA undertakes to protect personal information against loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction and takes all reasonable safeguards to maintain the confidentiality of personal information, including through the use of appropriate organizational and technical measures. During the provision of your personal data to us, your personal information may be transferred via the Internet. Although we make every effort to protect the personal information you provide to us, the transmission of information over the Internet between you and us is not entirely secure. As such, we cannot guarantee the security of your personal information that you transmit to us on the Internet and any such transmission is at your own risk.

Changes to the Personal Data Protection Policy

We reserve the right, at our sole discretion, to change our data protection practices and to update and make changes to this Personal Data Protection Policy at any time. For this reason, we encourage you to consult this section constantly.