Terms and Conditions

1. Definitions and terms

Lădița Românească - the trade name of IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ, with headquarters in Bucharest, Str. Dimitrie Anghel no. 1, serial number in the Trade Register F40 / 876/2018, unique fiscal identification code 39247732, bank account RO03 BTRL RONC RT0C F543 3301 opened at Banca Transilvania - Agentia Apusului, e-mail address comanda@laditaromaneasca.ro and telephone number 0729 712 714.

Seller- IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ

Buyer/Customer/Consumer/User - a natural or legal person who accesses and uses in any way the site, who places an order online or through any other means of communication provided by the Seller and / or who has or obtains access to content.

Means of communication provided - phone, e-mail, online support system available on the site, Whatsapp application, Ladita Romaneasca Facebook page, Ladita Romaneasca Instagram account, Messenger application of the page.

Account - the section of the site consisting of an e-mail address and a password that allows the Buyer to send the order and which contains information about the Buyer and the Buyer's history on the site (orders, tax invoices, etc.).

Site - the online store hosted at the web address www.laditaromaneasca.ro, owned by IONESCU R. E. PFA

Order - electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller the intention to purchase goods from the site.

Goods - any product to be supplied by the Seller to the Buyer as a result of the distance contract.

Contract - the distance contract concluded between the Seller and the Buyer within the sales system organized by the Seller, which uses exclusively means of distance communication, without the simultaneous physical presence of the Seller and the Buyer.

Content

- all information on the site that can be visited, viewed or otherwise accessed using electronic equipment;

- the content of any notification sent to the Buyer by the Seller by means of communication made available.

Campaign - the act of displaying for commercial purposes a finite number of goods with a limited and predefined stock for a limited period of time set by the Seller.

Review - a written evaluation by the Buyer or beneficiary of a product marketed on the site, evaluation based on personal experience.

Rating - a way of expressing the degree of satisfaction of a User / Customer / Buyer with a product. The rating is expressed in the form of stars, each product being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User / Customer / Buyer on a product.

Transaction - collection or reimbursement of an amount resulting from the sale of a good by IONESCU R. E. PFA to the Buyer, by bank transfer, regardless of the method of delivery.

2. Online sales policy

2.1. Each of the goods available on the site is handmade, the color, pattern, weight, shape and size may differ. Each product is unique.

2.2. All the elements that appear in addition to the goods available for sale on the site, thus expressly indicated, in the presentation photos, films, etc. are strictly for presentation.

2.3. For justified reasons, the Seller reserves the right to change the quantity of the goods in the order. The Seller will notify the Buyer of the change in the quantity at the e-mail address or telephone number provided by the Buyer when placing the order.

2.4. The Seller notifies the acceptance of the order through the forms of communication provided, and the order is considered accepted only upon receipt of the notification.

2.5. The contract is considered concluded between the Seller and the Buyer at the moment of receiving the order by the Buyer, respectively of the collection by the Seller of the equivalent value of the goods sold.

3. Order

3.1. By registering an order on the site, the Buyer agrees with the forms of communication provided by which the Seller carries out its commercial operations.

3.2. The Buyer can place orders on the site by adding the desired goods to the shopping cart, and will complete the order by checking the "complete order" option. Once added to the shopping cart, a good is available for purchase as long as there is stock available. The addition of a good in the shopping cart, in the absence of completing the order, does not entail the registration of an order, it does not entail the registration of an order, implicitly nor the automatic reservation of the good.

3.3. By completing the order, the Buyer agrees that all the data provided by him necessary for the purchase process are correct, complete and real at the time of placing the order.

3.4. By completing the order, the Buyer agrees that the Seller can contact him, through the means of communication provided, in any situation where it is necessary to contact the Buyer.

3.5. If an ordered good cannot be delivered, the Seller will inform the Buyer about this fact and will return to the Buyer's account the value of the good within a maximum of 7 days from the date on which the Seller became aware of this fact.

4. Special order

4.1. The Buyer may request a special order from the Seller through the means provided, without any obligation on the part of the Seller to accept such an order.

4.2. Special orders may consist of:

- the same goods available on the site but differently sorted in a pack;

- goods available on the site in other sizes;

- a good available on the site in a large quantity;

- a pack available on the site in a large quantity;

- goods that are not available on the site but are part of the same range of products.

4.3. In the case of special orders, the delivery time and price will be agreed between the Seller and the Buyer.

4.4. Special orders can benefit from product customization, for a fee.

5. Price, billing and payment

5.1. Price:

5.1.1. All prices related to the goods presented on the site are expressed in LEU (RON) and are not subject to VAT.

5.1.2. The price of each product is specified in each order.

5.1.3. The reduced prices are valid until stocks run out, not being limited to a calendar time period.

5.2. Billing:

5.2.1. The Seller will issue and send the fiscal invoice to the Buyer for the delivered goods, the Buyer having the obligation to provide all the information necessary to issue the invoice, according to the legislation in force. The tax invoice will be sent in electronic format by e-mail to the e-mail address provided by the Buyer.

5.3. Payment:

5.3.1. The payment methods are specified in each order. The payment methods are:

5.3.1.1. Online by bank card. The website www.laditaromaneasca.ro is 3D Secure certified by VISA and MasterCard, through Banca Transilvania for online transactions with any bank card issued by any bank under the logo VISA and MASTERCARD. The www.laditaromaneasca.ro website uses the services of Banca Transilvania and the BT eComm platform for online transactions. The payment is based on a secure online transaction processing system that provides confidentiality, security and simplicity in the purchase of products over the Internet. Your card details go directly to the bank, and no one else has access to them. In order to complete the transaction you need to provide the card code (the 4 groups of digits written on the front of the card, without spaces), the name of the cardholder, the expiration date of the card, the CVV code (the last three digits on the back of the card). Transactions are made in lei, regardless of your card, under the conditions agreed with the bank issuing your card. There is no charge for bank card payments. The Seller is not responsible for any additional costs incurred by the Buyer, including but not limited to the currency conversion fees charged by the issuing bank of his card, if the currency of its issuance differs from LEU (RON). Only the Buyer is responsible for this action.

5.3.1.2. Cash-on-delivery directly to the courier company, in exchange for receiving a receipt for the amount paid.

5.3.1.3. By bank transfer (payment order), in which case the delivery of the order is made after the confirmation of the collection by the beneficiary bank.

5.3.2. For orders outside Romania, payment can only be made online by bank card or by bank transfer (payment order).

5.3.3. In the case of payment and refund by bank card and by bank transfer, the Seller is not responsible for any other additional costs incurred by the Buyer, including but not limited to the bank's payment and collection fees, currency conversion fees applied by the issuing bank if the issuance currency is other than the Romanian LEU (RON). The responsibility in these cases lies exclusively with the Buyer.

6. Delivery

DPD Romania is our partner for domestic deliveries, being part of the international network DPDgroup - European leader in road courier.

6.1. The seller delivers exclusively on the territory of the European Union.

6.2. Deliveries are made within 2-7 working days, depending on own stock or suppliers' stocks, as well as on distance.

6.2. The Seller delivers the goods to the Buyer in a door-to-door system, in exchange for payment for the transport provided by the courier company.

6.3. The Seller ensures the proper packaging of the goods.

6.4. The delivery price is not included in the sale price of the goods, as it is specified in each order.

7. Returns

7.1. According to the Emergency Ordinance no. 34/2014, the buyer has the right to withdraw from the contract without specifying the reasons, within 14 days from the day he received the order. In order to exercise the right of withdrawal, the buyer downloads the "Withdrawal Form" from here, completes it and sends it electronically, to the e-mail address comanda@laditaromaneasca.ro, within 14 days from the date of receipt of the order. The seller will send without delay the confirmation of receipt of the withdrawal request, electronically, to the e-mail address provided by the buyer.

7.2. The seller will return within 14 days from the date of its notification of the decision to withdraw of the buyer the amount paid by him, less the cost of delivery and the cost of return, which fall exclusively on the buyer. In the case of cash-on-delivery orders, the refund will be made to the bank account indicated in the "Withdrawal Form". In the case of orders with payment by bank card and by bank transfer, the refund will be made to the account from which the payment was made.The buyer will return the money only after receiving the products in the same conditions in which they were originally delivered.

7.3. In order to return the products, the seller will order the shipment from the buyer to the seller to the same courier service company as in the case of delivery. Upon receipt of the "Withdrawal Form", the Seller will contact the Buyer to determine by mutual agreement the day on which the buyer will deliver the package to the courier at the address indicated in the "Withdrawal Form". The buyer will ensure the proper packaging of the package.

7.4. The returned products must be in the same condition in which they were delivered: in the original packaging, with the labels intact, with all the documents that accompanied it, with all the integral components. Products with physical changes, blows, chippings, scratches, cracks, shocks, traces of use are not accepted for return.

8. Warranties

8.1. All goods sold on the site benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers.

9. Transfer of ownership of goods

9.1. Ownership of the goods will be transferred upon delivery, after payment by the Buyer, at the location indicated in the order (understanding by delivery the signature of receipt of the transport document provided by the courier or the signature of receipt on the fiscal invoice in case of deliveries made by the Seller's staff).

10. Liability

10.1. The Seller cannot be deemed liable for damages of any kind which can incur to the Buyer or any third party as a result of meeting any of the Seller’s obligations as per order and for damages resulting from the use of the goods after delivery and especially for lost products.

10.2. By creating and using the account, the Customer/User/Buyer assumes responsibility for maintaining the confidentiality of account data (User and password), for managing access to the account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his account.

10.3. By creating the account, using the content, placing orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions and the Personal Data Processing Policy of the site in the latest updated version that is communicated within the site, existing at the time of account creation, respectively of the use of the content, of placing the order.

10.4. After creating the account, the use of the content is equivalent to accepting the changes made to the Terms and Conditions and the Personal Data Processing Policy of the site, the updated versions of the Terms and Conditions and the Personal Data Processing Policy of the site.

10.5. The Terms and Conditions and the Personal Data Processing Policy of the site may be modified at any time by IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ, these being opposable by the Customer/Use/Buyer from the date of posting on the site. The acceptance of the Terms and Conditions and the Personal Data Processing Policy of the site is confirmed by checking the appropriate options on the site.

11. Intellectual and industrial property rights

11.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text, multimedia content presented on the site are the exclusive property of IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ, being reserved all rights obtained for this purpose directly or indirectly.

11.2. The Customer/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify, alter, use, attach, display, include any content in any context other than the original intended by IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ. The inclusion of any content outside the site, the removal of the signs that signify the copyright of IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ on the content, as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content may be done only with express written consent of IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ.

11.3. Customer/Buyer/User may copy, transfer, use content only for personal non-commercial purposes and only if it does not conflict with the provisions of the Terms and Conditions.

12. Processing of personal data

Please read the Personal Data Processing Policy, which is part of this document.

13. Force majeure

13.1. Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time, as appropriate, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

13.2. If within 15 days from the date of its occurrence, the event does not cease, each party shall have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.

14. Applicable law - jurisdiction

14.1. This contract is subject to Romanian law. Any disputes between IONESCU R. E. PERSOANĂ FIZICĂ AUTORIZATĂ and the Client/User/Buyer will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.