According to the Emergency Ordinance no. 34/2014, you have the right to withdraw from the contract without specifying the reasons within 14 days from the day you received the order. To exercise your right of withdrawal, download the "Withdrawal Form" from here, fill it in and send it electronically to the e-mail address firstname.lastname@example.org within 14 days from the date of receipt of the order. We will send you without delay the confirmation of receipt of the withdrawal request, electronically, to the e-mail address you provided to us.
We will refund the amount paid within 14 days from the date of our notification regarding your decision to withdraw, less the cost of delivery and the cost of return, which fall exclusively on you. If you paid in cash, we will refund your money to the bank account indicated in the "Withdrawal Form". If you paid by credit card or bank transfer, we will refund your money to the account from which the payment was made.
In order to return the products, we will order the shipment from you to us to the same courier service company as in the case of delivery. Upon receipt of the "Withdrawal Form", we will contact you to determine by mutual agreement the day on which you will deliver the package to the courier at the address indicated in the "Withdrawal Form". Please ensure that the package is properly packaged.
The returned products must be in the same condition in which they were delivered: in the original packaging, with the labels intact, with all the documents that accompanied it, with all the integral components. Products with physical changes, blows, chippings, scratches, cracks, shocks, traces of use are not accepted for return.